And, no. I'm not talking about Paris.
It seems as though every Hilton Hotel I've stayed at over the last year has been absolute shit. If I thought the Hilton Paddington was shit when I was there earlier this year, the Hilton Heathrow has surpassed the lowest of the low expectations I had.
Yes. I know it's at the fucking airport. But it's also 10 minutes from my work sites for this trip as opposed to 45 minutes or more had I stayed in Central London. But, fucking hell. Just because it's at the airport and most people don't stay more than a night or two doesn't mean this shithole shouldn't have something going for it other than being at the fucking airport.
First of all, I knew I'd be arriving at 9:30 am which would be too early to check in, so instead of calling to beg for a room to be ready in the morning, I booked a day early and asked for guaranteed late arrival. Then I called the day of arrival and verified that they showed me as guaranteed for late arrival. After a sleepless 8-hour flight, I roll up to the desk to find out that they had charged me for a "no show" for date of arrival, and they only showed me staying for one night. WTF?
While the lovely woman at the counter debated with me regarding the validity of my reservation, another guy behind the counter basically told her to just fix it. She kindly informed me that I had been "upgraded" to have access to the Executive Lounge, at which point I asked her if I was on the Executive floor (which automatically has access to the lounge), because THAT WAS WHAT I RESERVED. (Upgrade my ass.)
Executive Lounge. What a joke. Despite the fact that the brochure in the room boasts wireless access in the Lounge, there is no such thing. No wireless. No cabled access. One computer shoved in the corner that you have to limit yourself to 15 minutes on. Sure, there's free beer and soda and bar snacks. There's also some tired looking fruit. But unlike the P.O.S. Hilton Paddington, which was MILES superior to this dump, there are no appetizers to speak of. There was a big tureen of unknown soup (no sign saying what it was) and later there were some sort of sweet tarts brought out when the ancient soup was taken away.
What I can't get past is an Executive Lounge without internet access of any sort. It boggles the mind. You can get wireless in the lobby/bar area, but then you don't have the quiet and the security that you'd have at the lounge. The ability to work and not worry if you have to use the bathroom, your laptop isn't going to get stolen. Grrrr.
The straw that broke the camel's back is when I opened up the mini bar fridge to see if there was anything I could snack on and pretend it was dinner. There was tons of stuff missing. I had taken a Diet Coke on Sunday, but I hadn't taken anything since. I opened the fridge during the week, and it was stocked up. A couple of bottles fell over when I opened the door, so I knew I would have to check the bill to be sure I wasn't charged, since it's one of those automatic types. But to open it and see several items missing?
I called the front desk, and sure enough, I had been charged for all the missing items. I told them I had only taken the one Diet Coke on my first night here. They said they'd remove the items from my bill, which is great. But when I tried to ask WHY everything was MISSING from the mini fridge, I was told, "Don't worry, these charges will be taken off your bill." ... THAT'S NOT THE POINT.
WHO TOOK THE GODDAMN STUFF OUT OF THE FRIDGE?
What a shock. When I got the bill for my stay there were not only still mini bar charges on the bill, but the hotel rate went up over 100GBP on the second night and onward. WTF? When i went to check out, I pointed this out and after several minutes of consultation with a Supervisor, the clerk told me they would fix the bill. There were excuses about the screw up on my arrival and how I had been guaranteed one rate but when I DIDN'T SHOW UP, the rate went up to the standard rate. I asked them to pull the slip of paper I signed when I checked in that showed my nightly rate, and that's when the Supervisor was consulted.
In the end, the mini bar charges were removed, the appropriate rate was charged and I was so fucking happy to get out of there.
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